/* Estilos personalizados para el sistema de tickets */

/* Reset y base */
* {
    box-sizing: border-box;
}

body {
    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;
    line-height: 1.6;
    color: #374151;
    background-color: #f9fafb;
}

/* Animaciones suaves */
.transition-all {
    transition: all 0.3s ease;
}

/* Estilos para los tickets */
.ticket-item {
    padding: 1rem;
    border-bottom: 1px solid #e5e7eb;
    cursor: pointer;
    transition: all 0.3s ease;
}

.ticket-item:hover {
    background-color: #f3f4f6;
}

.ticket-item.selected {
    background-color: #dbeafe;
    border-left: 4px solid #3b82f6;
}

/* Estados de tickets */
.status-open {
    background-color: #dbeafe;
    color: #1e40af;
    padding: 0.25rem 0.5rem;
    border-radius: 9999px;
    font-size: 0.75rem;
    font-weight: 500;
}

.status-in_progress {
    background-color: #fef3c7;
    color: #92400e;
    padding: 0.25rem 0.5rem;
    border-radius: 9999px;
    font-size: 0.75rem;
    font-weight: 500;
}

.status-resolved {
    background-color: #d1fae5;
    color: #065f46;
    padding: 0.25rem 0.5rem;
    border-radius: 9999px;
    font-size: 0.75rem;
    font-weight: 500;
}

.status-closed {
    background-color: #f3f4f6;
    color: #374151;
    padding: 0.25rem 0.5rem;
    border-radius: 9999px;
    font-size: 0.75rem;
    font-weight: 500;
}

/* Prioridades */
.priority-low {
    background-color: #f3f4f6;
    color: #374151;
    padding: 0.25rem 0.5rem;
    border-radius: 9999px;
    font-size: 0.75rem;
    font-weight: 500;
}

.priority-medium {
    background-color: #dbeafe;
    color: #1e40af;
    padding: 0.25rem 0.5rem;
    border-radius: 9999px;
    font-size: 0.75rem;
    font-weight: 500;
}

.priority-high {
    background-color: #fed7aa;
    color: #c2410c;
    padding: 0.25rem 0.5rem;
    border-radius: 9999px;
    font-size: 0.75rem;
    font-weight: 500;
}

.priority-urgent {
    background-color: #fecaca;
    color: #dc2626;
    padding: 0.25rem 0.5rem;
    border-radius: 9999px;
    font-size: 0.75rem;
    font-weight: 500;
}

/* Botones personalizados */
.btn-primary {
    background-color: #2563eb;
    color: white;
    font-weight: 500;
    padding: 0.5rem 1rem;
    border-radius: 0.5rem;
    border: none;
    cursor: pointer;
    transition: all 0.3s ease;
}

.btn-primary:hover {
    background-color: #1d4ed8;
}

.btn-secondary {
    background-color: #6b7280;
    color: white;
    font-weight: 500;
    padding: 0.5rem 1rem;
    border-radius: 0.5rem;
    border: none;
    cursor: pointer;
    transition: all 0.3s ease;
}

.btn-secondary:hover {
    background-color: #4b5563;
}

/* Formularios */
.form-input {
    width: 100%;
    padding: 0.5rem 0.75rem;
    border: 1px solid #d1d5db;
    border-radius: 0.5rem;
    transition: all 0.3s ease;
}

.form-input:focus {
    outline: none;
    border-color: #3b82f6;
    box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.1);
}

.form-textarea {
    width: 100%;
    padding: 0.5rem 0.75rem;
    border: 1px solid #d1d5db;
    border-radius: 0.5rem;
    resize: none;
    transition: all 0.3s ease;
}

.form-textarea:focus {
    outline: none;
    border-color: #3b82f6;
    box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.1);
}

.form-select {
    width: 100%;
    padding: 0.5rem 0.75rem;
    border: 1px solid #d1d5db;
    border-radius: 0.5rem;
    transition: all 0.3s ease;
}

.form-select:focus {
    outline: none;
    border-color: #3b82f6;
    box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.1);
}

/* Cards */
.card {
    background-color: white;
    border-radius: 0.75rem;
    border: 1px solid #e5e7eb;
    box-shadow: 0 1px 3px 0 rgba(0, 0, 0, 0.1);
}

.card-header {
    padding: 1.5rem;
    border-bottom: 1px solid #e5e7eb;
}

.card-body {
    padding: 1.5rem;
}

/* Notificaciones */
.notification {
    position: fixed;
    top: 1rem;
    right: 1rem;
    padding: 1rem;
    border-radius: 0.5rem;
    box-shadow: 0 10px 15px -3px rgba(0, 0, 0, 0.1);
    z-index: 50;
    transition: all 0.3s ease;
}

.notification-success {
    background-color: #d1fae5;
    color: #065f46;
    border: 1px solid #a7f3d0;
}

.notification-error {
    background-color: #fecaca;
    color: #dc2626;
    border: 1px solid #fca5a5;
}

.notification-warning {
    background-color: #fef3c7;
    color: #92400e;
    border: 1px solid #fde68a;
}

.notification-info {
    background-color: #dbeafe;
    color: #1e40af;
    border: 1px solid #93c5fd;
}

/* Badges */
.badge {
    display: inline-flex;
    align-items: center;
    padding: 0.25rem 0.5rem;
    border-radius: 9999px;
    font-size: 0.75rem;
    font-weight: 500;
}

/* Avatares */
.avatar {
    width: 2rem;
    height: 2rem;
    border-radius: 50%;
    background-color: #d1d5db;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.875rem;
    font-weight: 500;
    color: #374151;
}

/* Responsive */
@media (max-width: 768px) {
    .ticket-item {
        padding: 0.75rem;
    }
    
    .card-header {
        padding: 1rem;
    }
    
    .card-body {
        padding: 1rem;
    }
}

/* Estilos para respuestas de tickets */
.response-item {
    padding: 1rem;
    border-left: 4px solid #e5e7eb;
    background-color: #f9fafb;
    margin-bottom: 1rem;
}

.response-item.internal {
    border-left-color: #3b82f6;
    background-color: #dbeafe;
}

.response-item.user {
    border-left-color: #10b981;
    background-color: #d1fae5;
}

/* Estilos para filtros */
.filter-group {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.filter-label {
    display: block;
    font-size: 0.875rem;
    font-weight: 500;
    color: #374151;
}

.filter-input {
    width: 100%;
    padding: 0.5rem 0.75rem;
    font-size: 0.875rem;
    border: 1px solid #d1d5db;
    border-radius: 0.5rem;
    transition: all 0.3s ease;
}

.filter-input:focus {
    outline: none;
    border-color: #3b82f6;
    box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.1);
}

/* Estilos para estadísticas */
.stat-card {
    background-color: white;
    border-radius: 0.75rem;
    padding: 1.5rem;
    border: 1px solid #e5e7eb;
    transition: all 0.3s ease;
}

.stat-card:hover {
    box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1);
}

.stat-number {
    font-size: 1.875rem;
    font-weight: 700;
}

.stat-label {
    font-size: 0.875rem;
    font-weight: 500;
    color: #6b7280;
}

/* Estilos para modales */
.modal-overlay {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background-color: rgba(0, 0, 0, 0.5);
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 1rem;
    z-index: 50;
}

.modal-content {
    background-color: white;
    border-radius: 0.5rem;
    box-shadow: 0 25px 50px -12px rgba(0, 0, 0, 0.25);
    max-width: 32rem;
    width: 100%;
    max-height: 90vh;
    overflow-y: auto;
}

.modal-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 1.5rem;
    border-bottom: 1px solid #e5e7eb;
}

.modal-body {
    padding: 1.5rem;
}

.modal-footer {
    display: flex;
    justify-content: flex-end;
    gap: 0.75rem;
    padding: 1.5rem;
    border-top: 1px solid #e5e7eb;
}

/* Loading states */
.loading {
    opacity: 0.5;
    pointer-events: none;
}

.spinner {
    animation: spin 1s linear infinite;
    border-radius: 50%;
    height: 1rem;
    width: 1rem;
    border: 2px solid transparent;
    border-top: 2px solid #3b82f6;
}

@keyframes spin {
    to {
        transform: rotate(360deg);
    }
}

/* Animaciones de entrada */
.fade-in {
    animation: fadeIn 0.3s ease-in-out;
}

@keyframes fadeIn {
    from {
        opacity: 0;
        transform: translateY(10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.slide-in {
    animation: slideIn 0.3s ease-in-out;
}

@keyframes slideIn {
    from {
        opacity: 0;
        transform: translateX(-20px);
    }
    to {
        opacity: 1;
        transform: translateX(0);
    }
}

/* Estilos para scrollbars personalizados */
.custom-scrollbar::-webkit-scrollbar {
    width: 6px;
}

.custom-scrollbar::-webkit-scrollbar-track {
    background-color: #f3f4f6;
    border-radius: 3px;
}

.custom-scrollbar::-webkit-scrollbar-thumb {
    background-color: #d1d5db;
    border-radius: 3px;
}

.custom-scrollbar::-webkit-scrollbar-thumb:hover {
    background-color: #9ca3af;
}

/* Estilos para mensajes de error */
.error-message {
    color: #dc2626;
    font-size: 0.875rem;
    margin-top: 0.25rem;
}

.success-message {
    color: #059669;
    font-size: 0.875rem;
    margin-top: 0.25rem;
}

/* Estilos para validación de formularios */
.form-error {
    border-color: #fca5a5;
}

.form-error:focus {
    border-color: #dc2626;
    box-shadow: 0 0 0 3px rgba(220, 38, 38, 0.1);
}

.form-success {
    border-color: #a7f3d0;
}

.form-success:focus {
    border-color: #059669;
    box-shadow: 0 0 0 3px rgba(5, 150, 105, 0.1);
}